Refund and Return Policy

If you receive a damaged or faulty item, please contact us within 14 days at empyreanbusiness.co.nz@gmail.com with your order number and a clear photo or short video showing the fault. Once received, we will process a replacement or full refund. We are unable to process refund requests without supporting evidence of a fault, as our product is a consumable stationery item and does not qualify for change of mind returns. Your rights under the Consumer Guarantees Act 1993 are not affected by this policy.