EMPYREAN RETURN, REFUND & REPLACEMENT POLICY

Change of Mind

• No returns, refunds, exchanges, or replacements for:
  • Change of mind
  • Ordering the wrong product, colour, or quantity
  • Buyer’s remorse
  • Personal preference

Defective or Faulty Products

• Claims must be submitted within 5 days of confirmed delivery.
• Claims must be submitted through the website contact form.
• Claims must include:
  • A description of the issue
  • Clear photographs
  • A clear video showing the issue
• Additional evidence may be requested if required.

Claims May Be Denied If

• The product shows signs of misuse.
• The product has been modified or altered.
• The damage resulted from improper handling.
• The issue is normal wear and tear.
• The evidence provided is insufficient, misleading, altered, or fraudulent.

Claim Outcomes

• Approved claims may result in:
  • A replacement
  • A refund
• Empyrean determines the appropriate outcome based on the evidence provided.

Return Shipping

• If a return is required:
  • Products under USD $50 raw value: Empyrean may cover return shipping.
  • Products USD $50 or greater raw value: Customer pays return shipping.
• Empyrean may determine whether a physical return is required.

Non-Refundable Costs

• Original shipping costs are non-refundable.
• Customs duties, taxes, brokerage fees, and similar charges are non-refundable.

Shipping & Delivery

• Customers are responsible for providing accurate shipping information.
• Empyrean is not responsible for losses caused by incorrect or incomplete addresses.
• Customers are responsible for all costs resulting from:
  • Refused deliveries
  • Unclaimed packages
  • Returned shipments
  • Address errors

Lost, Delayed, or Damaged Shipments

• Empyrean uses reputable shipping providers.
• To the maximum extent permitted by law, Empyrean is not responsible for loss, delays, or damage occurring during transit after dispatch.

Contact

• All claims, refund requests, and replacement requests must be submitted through the website contact form.