Política de privacidad

EMPYREAN PRIVACY POLICY

At Empyrean, we are committed to protecting your privacy and keeping your personal data secure. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or place an order.

By using our website, purchasing our products, or interacting with us, you agree to the collection and use of information in accordance with this policy and our main Terms & Conditions.

1.0 INFORMATION WE COLLECT To process your orders and provide a smooth shopping experience, we collect the following information:

  • Customer Details: Your name, email address, phone number, shipping address, and billing address.

  • Transaction Details: Information about the products you purchase and the payments you make.

  • Technical Details: Your IP address, browser type, device info, and how you interact with our website (collected automatically via standard cookies).

2.0 HOW WE USE YOUR INFORMATION We use your personal data to run our business and support your purchases, including:

  • Processing and shipping your orders.

  • Sending order updates and tracking numbers.

  • Preventing fraud, payment disputes, and security risks.

  • Sending promotional and marketing emails (only if you have opted in, and you can unsubscribe at any time).

3.0 SHARING YOUR INFORMATION WITH THIRD PARTIES We never sell or rent your personal data. We only share your information with trusted third-party services that are essential to running our store, including:

  • Shopify: The platform that hosts our website and database.

  • Payment Processors: Such as Shopify Payments, PayPal, Google Pay, and Apple Pay. Empyrean does not store or have access to your full credit card details.

  • Shipping Providers: Such as NZ Post and international carriers, so they can deliver your package to your doorstep.

  • Legal Authorities: We may share your information if required to do so by applicable laws or government regulations.

4.0 SECURITY AND DATA STORAGE Your information is stored securely within Shopify’s secure database networks. We take all reasonable administrative and technical steps to protect your personal data from loss, theft, misuse, or unauthorized access.

5.0 REVIEWS AND USER-SUBMITTED CONTENT If you choose to submit a review, testimonial, image, or video to our store, please note that you grant Empyrean a license to use and publish this content for marketing purposes as outlined in our Terms & Conditions. This content will be visible to other visitors.

6.0 YOUR RIGHTS You have the right to access, correct, or request the deletion of the personal information we hold about you. If you would like to make a request regarding your data, please contact us directly through our website contact form.

7.0 CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.

8.0 CONTACT US If you have any questions or concerns about how we handle your data, please submit your inquiry through our website contact form.