Términos del servicio

EMPYREAN TERMS OF SERVICE

Welcome to Empyrean. These Terms of Service ("Terms") govern your access to and use of the Empyrean website, products, services, and any future offerings made available by Empyrean (“we”, “our”, “us”).

By accessing our website, placing an order, or otherwise interacting with us, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

  1. ELIGIBILITY: You must have the legal capacity to enter into a binding agreement in your jurisdiction to use this website and place orders. By placing an order, you represent that you meet these requirements.

  2. PRODUCTS AND SERVICES: Empyrean offers physical goods and may, in the future, offer digital products, software, memberships, subscription services, or other educational content. These Terms apply to all current and future offerings unless separate terms are expressly provided.

  3. PRODUCT INFORMATION: We strive to display accurate product descriptions, specifications, photographs, and pricing. However, product images, colors, and packaging may vary slightly due to manufacturing tolerances, supplier changes, lighting, or screen display settings. These variations do not constitute product defects.

  4. ORDERS AND CANCELLATIONS: All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our sole discretion for reasons including but not limited to:

  • Payment verification or fraud concerns

  • Inventory shortages

  • Shipping restrictions or courier limitations

  • Technical pricing errors on the website

  1. PRICING AND PAYMENTS: Prices are displayed in your localized currency (or converted from New Zealand Dollars) and are subject to change without notice. Completed and paid orders are not affected by subsequent price changes. All payments are processed through secure, third-party payment gateways. We do not store or have access to your full credit card information.

  2. SHIPPING AND ESTIMATES: All shipping and delivery times are estimates only. Empyrean is not responsible for delays caused by shipping carriers, customs authorities, weather events, strikes, or other circumstances beyond our reasonable control.

  3. DELIVERY AND LOST PACKAGES: You are responsible for providing an accurate and complete delivery address at checkout. We are not liable for losses resulting from address mistakes or delivery instructions you provide. Once a package is marked as successfully delivered by the carrier, Empyrean is not responsible for subsequent theft, loss, or non-receipt.

  4. RETURN AND REFUND RULES: All sales of unsealed, opened, or used items are final. Returns, refunds, or exchanges are not accepted for change of mind, incorrect purchases, or personal preference. Refunds or replacements are considered only for products that arrive defective or faulty and are reported within five (5) days of delivery with clear photo and video evidence, as outlined in our Refund Policy.

  5. USER-SUBMITTED CONTENT AND REVIEWS: If you choose to submit a product review, testimonial, image, or video, you grant Empyrean a worldwide, royalty-free, perpetual license to use, display, modify, and distribute this content for business and marketing purposes. We reserve the right to remove or decline reviews that violate our community guidelines.

  6. INTELLECTUAL PROPERTY RESTRICTIONS: All content, designs, logos, images, text, and graphics on this website are the exclusive intellectual property of Empyrean. You are strictly prohibited from copying, reproducing, reverse-engineering, or using our branding without our express prior written authorization.

  7. WEBSITE CONDUCT AND AUTOMATED ACCESS: You agree to use this website only for lawful purposes. The use of bots, scrapers, crawlers, automated purchasing tools, or AI agents to access or buy from this website is strictly prohibited without our prior written consent.

  8. CHARGEBACKS AND DISPUTES: We encourage all customers to contact us directly through our website contact form to resolve any issues before initiating a payment dispute or chargeback with their bank.

  9. LIMITATION OF LIABILITY: To the maximum extent permitted by New Zealand law, Empyrean shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, business disruptions, or loss of opportunity arising from your use of our website or products.

  10. GOVERNING LAW: These Terms and any transactions initiated through our website are governed by and interpreted under the laws of New Zealand. Any legal disputes or claims must be resolved within the courts of New Zealand.

  11. CHANGES TO THESE TERMS: We may update these Terms of Service from time to time. Any changes will be posted on this page and will take effect immediately. Continued use of our website following any updates constitutes your acceptance of the revised Terms.

  12. CONTACT: All questions, inquiries, and customer support requests regarding these Terms must be submitted through our website contact form.