Order Processing

• Orders are processed and dispatched from Auckland, New Zealand.
• Orders are typically processed within 24 business hours of successful payment.
• Once your order has been dispatched, you will receive tracking information where available.

Estimated Delivery Times

New Zealand

• 5–10 business days

Australia & Oceania

• 8–10 business days

International Orders

• Delivery times vary by destination.
• Our goal is to have international orders delivered within 2 weeks, however some locations may take longer.

Please note that all delivery timeframes are estimates only and are not guaranteed.

Shipping Delays

While we work hard to ensure every order arrives as quickly as possible, delays can occasionally occur due to factors outside our control, including:

• Customs inspections
• Public holidays
• Severe weather
• Carrier delays
• High shipping volumes
• International transport disruptions

Empyrean is not responsible for delays caused by third-party shipping providers, customs authorities, or other circumstances beyond our reasonable control.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, and other government-imposed charges may apply.

These charges are determined by your local authorities and are the responsibility of the customer.

Shipping Addresses

Customers are responsible for ensuring that all shipping information is accurate and complete at checkout.

Empyrean is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Returned or Refused Shipments

If an order is returned due to:

• An incorrect address
• A refused delivery
• Failure to collect a shipment
• Customer-related delivery issues

the customer may be responsible for any return shipping, storage, reshipping, customs, or related fees incurred.

Lost or Damaged Shipments

Empyrean carefully packages all orders before dispatch and uses reputable shipping providers.

To the maximum extent permitted by law, Empyrean is not responsible for loss, delays, or damage occurring during transit after an order has been dispatched.

For damaged or defective products, please refer to our Return, Refund & Replacement Policy.